Founders

Three operators with a shared grounding in how businesses really work

  • Phil Lupton

    Phil is a senior operator and change leader who’s spent his career fixing complex service businesses from the inside. He stays close to teams, takes company‑wide challenges across functions, and shapes solutions people can actually use.

    He surfaces what leaders need to know but rarely get to see - spotting opportunities others miss and turning them into clear, practical improvements that strengthen performance. Phil is happiest shoulder‑to‑shoulder with teams, understanding how a business really works and solving real problems.

  • Sally Thornley

    Sally is an operational excellence and transformation leader with over 20 years’ experience helping global, multi‑site businesses run more smoothly and grow. She knows how work really happens and spots where complexity slows teams down.

    She’s led major change across retail, hospitality and service operations - simplifying operating models, improving speed of service, reducing waste and growing sales. Sally is brilliant at bridging the gap between central teams and the frontline, turning big ideas into simple, workable improvements that stick.

    She’s at her best developing scalable frameworks for new markets, service models and operational delivery - and helping teams embed ways of working that last.

  • Paul Meadows

    Paul is an operations and transformation leader who makes complicated things feel simple and workable. He uses data to tell the real story behind what’s happening, helping teams see the path through the noise.

    Years of running large, multi‑site operations mean he doesn’t just read the numbers - he understands the reality behind them. That mix of insight and lived experience helps him spot root causes quickly and turn complexity into practical actions for frontline teams.

    Having led major programmes end‑to‑end, he knows what will genuinely move the dial and what won’t - and he has a unique ability to land change cleanly, at pace, and with measurable ROI.

Delivery Partners

These are the people we trust to deliver with us - senior operators who bring depth, specialist experience and extra capacity when the brief demands it. They’re part of how we scale, strengthen teams and bring the right expertise to every project

  • Sarah Sculpher

    Marketing Specialist

    Sarah is a marketing leader who specialises in making marketing work inside complex, service‑led organisations across gaming, hotels and casual dining. She evaluates structure, capability and outputs to ensure the right levers are being pulled - from demand generation to customer experience and operational alignment. She brings clarity quickly, cuts through noise and helps teams focus on the activity that genuinely drives performance.

  • Dan Sullivan

    Creative & People Performance Specialist

    Dan is an expert in helping businesses bring their people strategies to life through bold content and practical training. He combines video production, campaign delivery, and hands-on coaching in social media and AI with a deep understanding of people development, particularly within hospitality. It is that combination of creative execution and real-world people experience that makes his work land differently.

  • Lindsay Hall

    Programme Leadership (IT)

    Lindsay’s spent years inside big programmes, solving problems and helping teams deliver - especially during her time in KPMG’s Technology Consulting practice. She knows what it takes to manage complexity and keep people aligned. That experience now underpins the calm, practical way she supports others through change and growth.

  • Ian Marchant

    HR Expert

    Ian brings a calm, experienced perspective to the people challenges leaders face every day. With a background spanning HR, talent and operational leadership in multi-site businesses, he helps teams cut through complexity and build capability. His steady, practical approach strengthens how organisations work together and deliver consistently.

  • Dave Carless

    IT Specialist

    Dave’s spent his career making complex technology work in real operational environments. He brings deep experience across enterprise systems and large‑scale software delivery, keeping programmes on track and teams moving. His calm, structured approach comes from years leading delivery in major organisations - and it shows in the way he helps people get things done.

  • Richard Barrett

    Lean 6 Sigma Project Manager

    Richard makes projects clearer, smoother and easier for teams to deliver. He combines hands‑on project management with Lean methods that cut out noise, simplify workflows and keep people focused on what actually matters. His straightforward, practical style helps teams move faster with fewer blockers.

  • Simon Bradford

    Operations Specialist

    Simon knows what it takes to lead large teams and keep complex operations running smoothly. He’s spent his career in high‑energy, customer‑focused environments, balancing people, performance and day‑to‑day delivery. His steady, grounded leadership helps teams feel confident, capable and clear on what good looks like.

  • Lyndsay Salmon

    HR & Employment Law Specialist

    Lyndsay blends HR expertise with hands‑on operational experience, giving her a rare ability to see both the people and business sides of every challenge. As a Level 7 CIPD‑qualified HR specialist and Non‑Legal Member of the Employment Tribunal, she provides clear, practical guidance on UK employment law and people management.